At OrthotechSupports, we are committed to ensuring your satisfaction with every purchase. If you’re not completely happy with your order, we offer a straightforward return and exchange process.
Eligibility for Returns & Exchanges
You may request a return or exchange under the following conditions:
- Timeframe: Within 7 days from the date of delivery.
- Condition: The product must be unused, unwashed, and in its original packaging with all tags intact.
- Exceptions: Certain items, such as personal care products, may not be eligible for return due to hygiene reasons.
How to Initiate a Return or Exchange
1. Contact Us: Reach out to our customer support team at care@orthotechsupports.com
2. Provide Details: Include your order number, the product(s) in question, and the reason for the return or exchange.
3. Approval: Our team will review your request and, if eligible, provide instructions on how to proceed.
Return Shipping
- Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to a defect or error on our part.
- Exchange Shipping: For exchanges, we will cover the shipping cost of sending the new item to you.
Refund Process
- Method: Refunds will be processed to the original payment method.
- Processing Time: Please allow 7-10 business days for the refund to reflect in your account after we receive the returned item.
- Non-Refundable Charges: Original shipping fees are non-refundable.
Warranty & Product Quality
- Warranty: We do not provide a warranty that our products, services, and information can meet your expectations.
- Product Issues: If you receive a defective or damaged product, please contact us immediately with photographic evidence, and we will arrange for a replacement or refund.
Customer Support
For any questions or assistance, please contact us during our customer support hours:
